August. The eighth month in the Gregorian calendar, fills each one of us with anticipation and optimism. Of wanting to get things done and having them moving. Of reaching the fag end of the year feeling we have done the job well and the numbers have been cinched. Incidentally, there are many films and songs that have used the name in their titles. English August, The Teahouse of the August Moon, Rhapsody in August , and so on; Neil Diamond’s performance, Hot August Night, at the Madison Square was a testament, as well. What’s more – we celebrate our Independence Day, too, in this very month!
You must be wondering where this is going, so let me share with you one more special connecting trivia about August. The phrase ‘in August company’ applies to this issue’s cover story on Customer Service and its relevance in the beauty and wellness industry. Translated it means that we, as stakeholders, need to be mindful of our customer, and bestow care and respect on them before and after the service, maintain their visit records, pamper them enough with quality care and service that they remain loyal always. Industry experts such as Shahnaz Husain, J Tara Herron, Spa Director at the Imperial Spa and Salon, Sanzeev Bhatia, General Manager, Metropolitan Hotel, Vishakh Narendran, Drirector Marketing, Sanghvi Brands, among others, share words of wisdom on exemplary Customer Service.
In the Hair section, we interview international celebrity hairstylist, Pauline Heap-Williams, who owns salons in Wales and has bagged several prestigious awards, and is also a member of British Hairstyling Team. She shares with us her journey and her plans for the future. We also feature the master of hairdressing, Eugene Souleiman,Global Creative Director of Care and Styling with Wella Professionals. At the NYFW, he created some of the most inspiring and creative hairstyles for designers Jeremy Scott, Thom Browne and Ellery. We present to you a breakdown of the looks, techniques and products used. On the homefront, we meet Amit Yashwant, who has recently launched his own salon and is the personal hairstylist to stars in Bollywood.
In the Beauty section, we meet up with Manpreet Sohal, Hair Educator with the A N John Academy in Kolkata and Director at Shadows n Blush. She shares with us her initiation into the make- up business, views on the importance of education, and more. Irfan Memon, Director of the 30 year old skin care brand, Olivia, shares his success story. In the Spa section, The Spa at the Palazzo Versace Dubai is luxury redefined. The architecture and layout of the spa is based on the neoclassical lines and the high end materials used, reiterate the fact that no stone has been left unturned by the architect. Dr Manisha Rakesh Hadke, Spa Manager at U Santé Spa at U Tropicana Alibaug, reveals the secret of a spa’s success.
So, pick up a copy of Salon International-India to know where India’s beauty and wellness industry is heading. We love to share knowledge with our readers, and appreciate our ‘August company!