According to a Deloitte study, grocery and food retailers are responding to an unprecedented demand that has strained the entire ecosystem in COVID times. Customers from all demographics, especially those over 50, have shifted to digital and delivery, ushering in a new normal for food retail that may become permanent.
This has created an environment poised for innovation, a need to realign supply chains, redefine what parts of the food workforce are essential, and gain a deeper understanding of how to connect with loyal customers online.
In these trying times, there are retailers who are standing tall and who are working to redefine the grocery experience for the COVID-19 age. Progressive Grocer’s July 2020 e-issue brings to its readers, the story of one such gourmet retailer – Nuts N’ Spices. The feature deep dives into key learnings from the retailer and his brand, and how they are coping up with changing trends – and growing their sales and revenues – during the pandemic.
Aside from a comprehensive update of the grocery segment in India, the issue also features 20 retailers who are redefining the grocery experience to better adapt to the COVID-19 age. Rounding off the e-magazine is a case study of Kroger, and how it is building on its invisible advantage. As always, we hope you find the issue informative and useful. Log on to our website https://www.indiaretailing.com/category/food/food-grocery/ for more features, analysis and expert opinions.