Description
Leaders of Digital Transformation
The rise of digital retail has significantly transformed the Indian retail landscape, ushering in a new era of convenience, efficiency, and customercentricity. With increasing internet penetration, smartphone adoption, and digital literacy, Indian consumers are more connected than ever, driving a shift from traditional retail to omnichannel experiences. Digital retail allows businesses to reach customers across geographies, personalise offerings, and streamline operations through real-time data and analytics.
For Indian retailers, digital transformation is no longer optional—it is a necessity. The pandemic accelerated this shift, highlighting the need for robust e-commerce platforms, contactless payments, digital supply chains, and virtual customer engagement tools. Technologies such as AI, machine learning, cloud computing, and automation have become integral to improving decision-making, enhancing inventory management, and delivering personalised customer experiences.
As India moves toward a digitally inclusive economy, embracing digital retail is critical for long-term sustainability, growth, and competitiveness. Retailers that invest in digital capabilities today will be best positioned to meet the evolving expectations of tomorrow’s consumer.
While technology drives transformation, it is people who power it— visionary individuals who harness digital innovation to make their businesses sharper, stronger, and more customer-focused. This edition is a tribute to those leaders who are championing digital change within their organisations and redefining the future of retail.
Unveiled at the prestigious Phygital Retail Convention (May 7–8) at the Jio World Convention Centre, this issue highlights the contributions of Chief Information Officers, Chief Marketing Officers, and E-Commerce Heads— the key pillars propelling this dynamic industry forward. Happy Reading.
