After nine long months, India’s retail sector is back to square one. Lockdowns are back and business and consumer sentiments are at record lows. People are once again being advised to ‘stay home’; only shoppers focussed on essentials are venturing out. Indians are back to the work-from-home model and e-commerce is once again the favoured shopping channel.
On the other side, the bar on retail supply chain excellence is at an all-time high as companies race to service customers and keep cash registers ringing. In our cover story, a white paper from leading global professional services firm, Alvarez & Marsal (A&M) India and CII Institute of Logistics called ‘Enabling the Next Wave of E-commerce in India Through Supply Chain Innovation’ offers some ideas on what to expect. The paper notes how different e-commerce categories are expected to witness differential growth in the next five years with evolving operating models and the implications for logistics service providers.
E-commerce firms have to look at new and innovative ways to cater to demands of customers. There has been huge pressure on the supply chain management in this situation and it will be interesting to note how they rise up to this challenge. The May edition of IMAGES Retail, takes a look at of how retailers are working to live up up the expectations of consumers and how they have evolved their logistics architectures and supply lead times in the pandemic-era. As always, we hope you find the issue informative and useful. Log on to our website https://www.indiaretailing. com/ for daily news, features, analysis and expert opinions.